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Amazon is Looking for Customer Service Associates |work from Home

Job Description

Greeting from Amazon!!!

We are hiring Customer Service Associates for Voice profiles (Work from Home) @ Jaipur.

Candidates should posses excellent communication skills.

Contact the concerned Recruiter to Schedule your interview
HR Gargi- 02067100018 (Call only between 11 am to 6 pm)
(Monday- Friday 11 am to 3 pm)
Email : gbanerje@amazon.com 

Interview Date 20th July, 2019 to 29th July, 2019
Walk-in Time 10 am to 3 pm (Monday to Friday)
Walk-in Address – Regus Business Centre, 6th Floor Jaipur Centre Mall, Tonk Road & B2 Bypass Junction, sector B-4 Near Airport, Jaipur, Rajasthan – 302018.

Job Type : Permanent Roles & Contract Roles
Salary details : 1.74 LPA to 2 LPA 

Additional benefits :
Internet Reimbursement (Only for Work from Home)
Meal Card
Overtime Allowance (If applicable)
Night Shift Allowance (If applicable)
Medical Insurance covered

Mandates : * Please note that candidates who appeared for interview in last 90 days are not eligible.
* Please ignore this email if you are not interested in the role.

Selected candidates should have or be able to arrange for the below mentioned setup before joining.
Minimum 10 mbps internet speed
Power backup of minimum 3-6 hours
Quite room to work
Laptops & accessories will be provided.

Qualifications Required-
Minimum qualification should be 10 + 2. Any graduate is eligible to apply. Candidates pursuing full time education/course are not eligible.
Shifts : Rotational, 24*7

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description : 

Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills – ability to clearly understand and address customer issues appropriately
Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills

Preferred Criteria:
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

About Amazon:
Amazon.com strives to be Earth’s most customer centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want at low prices, vast selection, and convenience. Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Thanks and Regards,
Gargi Banerjee
Amazon Recruitment Team.

Salary: INR 1,75,000 – 2,00,000 PA. Meal vouchers, Internet reimbursement, Night shift allowance, Overtime allowance, Medical Insurance
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Company Profile

Amazon Development Centre (India) Pvt. Ltd.Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.Contact Details

Recruiter Name:Navin Sharma

Contact Company:Amazon Development Centre (India) Pvt. Ltd.

Email :gbanerje@amazon.com

Reference Id:Gargi JaipurSend a Query

14 comments

  1. Respected Sir,
    I am from Chennai and I am intrested in being a part of your team. I am intrested in work from home venture. If any offers please inform me at cyhul3@gmail.com/8072493893.
    Thanking you,
    Regards ,
    Sunil Pasupuleti

  2. Hi Mahesh. Gargi,
    Interested to work from home with immediate effect from Bangalore. I am 50+young ambitious energetic person with full confident to convince and can handle tough customer with patience with my vocabulary power. I am a differently naked person with 85% of physical disabilities, I am fluent in English, and Hindi as well as Bengali. I shall be grateful to you if you can confirm the possibilities of getting associated with you from Bangalore. If u don’t have any openings for a person like me from Bangalore then please feel to inform the same. I am a resident of BANGALORE.

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