Jobs Info

Work From Home Amazon Development Centre (India) Pvt. Ltd.

Job Description:

Hiring For Amazon WORK FROM HOME Profile

 

Job Description

We are hiring for Customer Service (Work From Home) Coimbatore 

Current Role Customer Service Associate -Full Time Opportunity 

Contact – HR Mustafa Please forward Resume – Salessutra73@gmail.com

 

Compensation details 144L PA to 180L PA

Additional benefits Internet  and Laptop Will Be Provide

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

 

Customer Service Associate- India 

Knowledge & Skills Required

Desired skills 
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills – ability to clearly understand and address customer issues appropriately
Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills

Preferred Criteria 
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment They will be creative and analytical problem solvers with a passion for excellent customer service

Customer Focus 
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions 
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills 
Effective problem solving skills including decision making, time management and immediate prioritizaction oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

Qualifications required

Minimum qualification is 10 + 2 Any graduate/ PG is eligible to apply 
 

Profile Summary:

Employment Type :Full Time
Eligibility :Any Graduate
Industry :CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area :Operations/Customer Service/Telecalling/Backend
Role :Any Process – Domestic BPO Type,Any Process – Internati
Salary :200000-400000 P/A
Deadline :Job Removed

41 comments

  1. I am experience in Andhra Pradesh Vijayawada Costumer Related Recollection Manager 5 years.
    My Qualifications MBA Marketing.
    And Another 5 Years Experience in The field Banking industry Recovery and sales Management services. As a Manager in Andhra Pradesh Vijayawada.

  2. I’m looking for such job but I have doubt as amazon is one of the top 10 companies in the world why they don’t used their own domain for hiring candidates.

    Awaiting your response.

  3. If it is genuine thwn why can you redir3ct people in right track to apply for it and what is that heloooo.Com instead amazon. Com or amazon related domain. sites. Its seems to be fake

  4. Hi, I have over 7 years of experience in HR- customer service with a fortune 5 company. It’s been 6 months since I have moved on due to personal reasons and presently am a Homemaker however, for an opportunity like this I would like to show my keen interest.

    Although I have already emailed with my profile on the email id provided in the job description but not receive any reply. Looking forward to a quick and positive response.

    Thanks

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